DUOLABS
Work

On-site inspection app for installers

We single-handedly developed an internal app that a furniture and interiors company's visiting technicians use in customers' homes to record inspection items, customer requests, and inspection results. The company's own technicians handle kitchen and bathroom installation and furniture setup, and they also make the after-sales service visits that follow. Inspection items vary in type and input method, and technicians use both tablets and smartphones depending on the job. A missed or mixed-up record means the customer's request is not handled properly, so screen transitions and input states were checked one by one.

Launch
2015
Client
A Korean furniture and interiors company
Type
Manufacturing & Field
01 / 04

A checklist that fits different kinds of inspection items into one flow

The inspection items in the field inspection app come in many types and input methods. Rather than building a separate screen for each type, items of every type are shown in a consistent form within a single screen flow. The information structure and input order of the items were arranged so technicians can check and enter them quickly on site.

A checklist that fits different kinds of inspection items into one flow
02 / 04

Recording screens that leave no customer request or inspection result behind

During after-sales visits that follow an installation, visiting technicians record customer requests and inspection results in the app as they inspect. On-site work tends to pile several tasks on top of each other, so an entry gets missed or mixed up with something else. Screen transitions and input states were checked so that what was entered is neither lost nor misplaced while moving between screens.

Recording screens that leave no customer request or inspection result behind
03 / 04

A responsive layout that gives tablets and smartphones the same features

Visiting technicians use both tablets and smartphones depending on the situation on site. Taking each device's resolution, orientation, and input area into account, the app was built so the same features work comfortably on any of them. A single screen design stretches and shrinks to fit both device sizes.

A responsive layout that gives tablets and smartphones the same features
04 / 04

A many-item layout held together by layout rules alone, without convenience tools

When the field inspection app was built, the development tools offered little in the way of features that line up screen elements automatically. The item-heavy inspection screens were assembled by defining the spacing and alignment between elements as rules, one by one, and those rules were checked to hold steady on both tablets and smartphones. This app was the first project our founder carried through alone from start to finish as an independent developer.

A many-item layout held together by layout rules alone, without convenience tools

Highlights

01

Inspection items of different types and input methods in one screen flow

02

A recording flow that leaves no inspection result or customer request behind

03

The same features on either a tablet or a smartphone

Insights

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