DUOLABS
Work

Field sales support app

We took part in rebuilding, with new features and a new design, the in-house app that car dealers, sales staff, and a capital finance company's employees use for internal work such as inventory financing. Our share was certificate-based sign-in and wiring features built by outside vendors, such as printing, ID verification, and a chatbot, into the app. Each vendor had its own integration method and limits, and if any one of them was off, that task could not be finished inside the app. After finishing our part ahead of schedule, we also helped build the main screen and other areas.

Launch
2018
Client
A Korean capital finance company
Type
Business Systems
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Certificate sign-in, from choosing a certificate to answering a failure

Staff sign in to the capital finance company's in-house app with a digital certificate. We built the whole sign-in flow: choosing a certificate, entering its password, and receiving and handling the result. Since it is the first screen of every working day, the response to a failed sign-in was built into the flow as well.

Certificate sign-in, from choosing a certificate to answering a failure
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ID verification that runs from photo to result inside the app

ID verification came from an outside vendor's solution. We built it into the business app so that photographing the ID, sending the verification request, receiving the result, and handling failures all run in sequence inside the app. The aim was that staff who need an ID check in the middle of their work finish it in the app without going anywhere else.

ID verification that runs from photo to result inside the app
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Printing that sends work documents straight from the app to paper

The business app is connected to an outside printing solution, sending the work documents and application details on screen to an actual printout. The app and the printing solution came from different companies, so the format of the data the app hands over was fitted to what the printing side accepts. Printing was one of several integrations, alongside certificate sign-in, ID verification, and the chatbot, carried out while coordinating several outside vendors at once.

Printing that sends work documents straight from the app to paper
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Entry paths from a notification to the work screen, with the chatbot kept in the app

A work notification does not stop at arrival: tapping it opens the app straight onto the related screen. An outside chatbot that supports staff with their work was also made usable inside the app, with its own entry path and screen connection. Having finished our part ahead of schedule, we went on to help build the main screen and other areas.

Entry paths from a notification to the work screen, with the chatbot kept in the app

Highlights

01

Certificate sign-in built end to end, from choosing a certificate to handling failures

02

Outside printing, ID verification, and chatbot solutions integrated into the app

03

Work notifications that open straight onto the related screen

Insights

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